Health Net, Inc. is helping ensure that members of its subsidiaries who have lost their homes or been evacuated due to current wildfire activity in Ventura, Santa Barbara, Los Angeles and San Diego counties have access to essential prescription medications, critical Health Net information and other services to help them cope with grief, loss, stress or trauma.
California Gov. Jerry Brown has declared states of emergency in those four counties due to the effects of several wildfires that have threatened critical infrastructure, destroyed homes and caused the evacuation of residents.
Health Net will approve payment for any essential prescription medications (with the usual copayments and deductibles) for any Health Net member in Ventura, Santa Barbara, Los Angeles and San Diego county whose medicine was lost in a fire or remained behind during an evacuation.
To obtain an emergency supply, these members simply need to return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to a state of emergency, or for questions or assistance, affected Health Net members may call 1-800-400-8987.
Health Net members who lost their homes or have been evacuated due to the current wildfires may contact MHN, Health Net’s behavioral health subsidiary, for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from the fires.
For the duration of the fire and its immediate aftermath, affected Health Net members may contact MHN 24 hours a day, seven days a week at 1-800-227-1060.
Information for health care providers
Health Net is taking steps to help ensure that healthcare providers in the areas of the wildfires are able to continue providing for Health Net members’ medical needs.
Health care providers who contract with Health Net may call 1-800-641-7761 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.
Other important information
Depending on how the fire situations play out, Health Net may make additional changes to its policies as needed to help ensure members have access to necessary healthcare services.
- On-demand doctor house calls; a new service for Health Net PPO members
- California SBG Underwriting Guidelines effective April 1, 2018
- Offer more to your California Small Business Group clients in Q2
- Medical Loss Ratio (MLR) annual survey process underway at Health Net
- California 2018 Small Group rate updates