Information for Erskine Fire Victims: Emergency Rx Refills Available

Health Net has posted the following information on our Member Pulse blog and our social media channels of Facebook and Twitter.  Please feel free to share this with your employees who are Health Net members.

Health Net providing access to essential prescriptions during and after the emergency

Health Net is taking steps to help ensure that Health Net members who are victims and evacuees of the Erskine Fire in Kern County, California, have access to essential prescriptions and critical Health Net information.


Prescription Information for Members

Health Net will approve payment for refills of essential prescription medications for any Health Net member whose medicine was lost in the destruction or remained behind during the evacuation. To obtain an emergency supply, just return to the pharmacy where the original prescription was filled. For questions or assistance, affected Health Net members may call the number on the back of their ID card, or the toll-free number 1-800-400-8987.

Information for Health Care Providers

Health Net is taking steps to help ensure that health care providers in the Erskine Fire area are able to continue providing for Health Net members’ medical needs.

Health care providers who contract with Health Net may call 1-800-641-7761 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.

Other Important Issues

To date, Health Net has not been contacted by any of its contracting providers indicating they are not able to serve our members. Health Net continues monitoring the situation.

Depending on how the fire situation plays out, Health Net will make additional changes to its policies as needed to ensure members have access to health care services. Health Net also is ensuring its policies comply with all local, state and federal executive orders or regulations.

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Susan Peters