Health Net is helping ensure that plan members who have lost their homes or have been evacuated due to current wildfire activity in Lake County have access to essential prescription medications, critical Health Net information, and other healthcare services to help them cope with grief, loss, stress, or trauma.
On June 25, 2018, Gov. Jerry Brown declared a state of emergency in Lake County due to the effects of the Pawnee Fire, which has destroyed homes, buildings and continues to threaten hundreds of additional structures, necessitating the need for evacuation of residents. It has also caused power outages, the closure of roadways, and continues to threaten critical infrastructure.
Health Net will approve any essential prescription medications (with current copayments and deductibles) for any Health Net member in Lake County whose medicine was lost in a fire or left behind during an evacuation. To obtain an emergency supply, affected members need to return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to the state of emergency, or for questions or assistance, affected Health Net members may call 1-800-400-8987.
Health Net members who lost their homes or have been evacuated due to the current wildfire may contact, MHN, Health Net’s behavioral health subsidiary, for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from the fire. For the duration of the fire and its immediate aftermath, affected Health Net members may contact MHN 24 hours a day, seven days a week at 1-800-227-1060.
Information for healthcare providers
Health Net is taking steps to help ensure that health care providers in areas affected by the wildfire are able to continue providing for Health Net members’ medical needs. Healthcare providers who contract with Health Net may call 1-800-641-7761 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.
Other important information
Depending on how the fire situation progresses, Health Net may make additional changes to its policies as needed to help ensure members have access to necessary health care services.
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