When it comes to privacy, more security is better. On August 6, Health Net’s Secure Messaging email encryption platform was upgraded and replaced by Centene Secure Email to continue protecting your sensitive health information.
For most of our members, this upgrade is seamless and you will not notice anything has changed. The new tool, developed by our parent company Centene, allows you to transfer sensitive and confidential information, including:
- Protected health information (PHI).
- Personally identifiable information (PII).
- Account maintenance information.
- Benefit information (e.g., claims and premiums).
- Medical management such as treatment assessment.
What you need to do
Centene Secure Email provides a seamless transition so you will be able to send secure emails the same way as before. If it’s the first time you are gaining access the system will automatically check to confirm that your email provider’s encryption methods meet security standards. If not, a message is sent with instructions to complete a brief, one-time registration before you can send and receive secure emails.
If you haven’t received or sent a secure email before, registration with Centene Secure Email is easy and only necessary for first-time recipients of an encrypted message. The secure message will include an invitation and link to register for Centene Secure Email. Simply click the link, enter your email address and follow the brief instructions.
All Secure Messaging links on our public Health Net websites will be updated to access the Centene Secure Email Messaging User Guide to provide further information if needed, and whom to contact for assistance.
We’re here to help
If you have questions regarding this information, please call the Customer Contact Center number on your ID card.