Health Net Helping California Members During State of Emergency

The California governor’s state of emergency includes: Amador, Calaveras, El Dorado, Glen, Humboldt, Lake, Los Angeles, Marin, Mendocino, Modoc, Mono, Monterey, Orange, Riverside, San Bernardino, San Diego, San Mateo, Santa Barbara,Santa Clara, Shasta, Sonoma, Tehama, Trinity, Ventura, and Yolo Counties.

Flooded road in San Mateo County, California February 2017


Health Net is providing help in 25 California counties affected by the recent severe winter storms.  This assistance is combined with Gov. Gavin Newsom’s declared state of emergency.

Health Net is helping to ensure that members who may lose or be evacuated from their homes have access to needed prescription medication.

Health Net is also providing information and other health care services to help members cope with grief, loss, stress or trauma.

Prescription information

During evacuations, people may lose or leave behind their medication. Health Net members in the impacted counties can now get an emergency supply. Members will need to return to the drug store where their first prescription was filled. If the drug store is not open, members can call Health Net at 1-800-400-8987 for help.

Help with coping

Health Net members can call MHN for coping support. MHN can offer referrals to mental health counselors, local services or phone consultations. These services can help members cope with grief, loss, stress or trauma related to the storms. MHN operates their hotline 24 hours a day, seven days a week. Their phone number is 1-800-227-1060.

Information for healthcare providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

  • Emergency prescription refill guidelines.
  • Escalating approvals. This helps to reduce approval turnaround times.
  • Approval for out-of-network treatments. Needed when in-network resources are not available.

Other important information

Depending on how long the winter storms last, Health Net may take more steps to help ensure our members have access to needed healthcare services.



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Jamey Mann